Archive for October, 2010

Microsoft Dynamics CRM 2011: Many Base Languages, One Deployment

October 26, 2010 Leave a comment

If you were happy to see the multi-language experience introduced by CRM 4.0, with as many as 41 language packs available, you are going to LOVE this feature.

This not-so-obvious feature, now available as part of the beta release of Microsoft Dynamics CRM 2011, is the ability to host organizations of different base languages under the same deployment.

Yes. In Dynamics CRM 4.0, the language of your server installation determined the base language of all the organizations that you could create on that deployment. Now, in Microsoft Dynamics CRM 2011, only the language of the first organization is tied to the language of the server installation, but all subsequent organizations created in that same deployment can have different base languages, provided the corresponding language packs are installed in that given deployment.

For example, even though the server components of the beta release of Microsoft Dynamics CRM 2011 are only available in English, you can create organizations with base languages being any of the following: English, French, German, Hebrew, Italian, Japanese, Spanish and Simplified Chinese. This also means that, when the final product is ready, you will be able to create organizations in any of the 41 languages that will be available, and that is regardless of the language of your server installation.

The way it works is simple. As part of creating an organization, you will be asked to choose a base language. The base language drop-down list that you see comes from the list of available language packs in your deployment:


And although the functionality described above is applicable to the on-premise version of the product, it is also available in the beta of Dynamics CRM Online 2011, where you can choose the base language of your organization as part of the sign up process, as follows:


Happy Beta testing!

Agustín Da Fieno Delucchi


Update Rollup 13 for Microsoft Dynamics CRM 4.0

October 26, 2010 Leave a comment

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 13 on Thursday, September 23, 2010.

The links below will take you to the necessary information about Update Rollup 13.

General Details about Update Rollup 13

Update Rollup 13 is cumulative. However, the Update Rollup 13 CRM Client and Data Migration Client packages require Update Rollup 7 to be installed. For all other CRM components you do not need to install any previous Update Rollups prior to Update Rollup 13

The Update Rollup 13 download contains updates for the 40 supported Language Packs. Prior to installing the Update Rollup 13 Language pack, you must install the original Language pack.  

If you have Language Packs installed, you should

  1. Download the Update Rollup 13 Language Pack
  2. Install the Update Rollup 13 Language Pack
  3. 3. De-provision the Language Pack
  4. Re-provision the Language Pack

Information about how to avoid reboots when installing the CRM Outlook Client can be found in the Update Rollup 4 blog posting.  

The Update Rollup 13 Client can be deployed before the server is upgraded to Update Rollup 13.

Steps to make the Update Rollup 13 Client available via AutoUpdate can be found in the Update Rollup 4 blog posting. The Link and Patch IDs can be found in KB article 2267499.

Each update rollup could have fixes that require manual configuration. Please see the “Hotfixes and updates that you have to enable or configure manually” section in KB 2267499.

Internet Explorer 9 Beta


The Microsoft Internet Explorer team released a Beta version of Internet Explorer 9 ( Check it out!

However, before you do. Please install Update Rollup 13! The CRM SE team has been doing verification tests with Internet Explorer 9 and has added changes to Update Rollup 13 to resolve some compatibility issues.

High impact issues resolved in Update Rollup 13:

  • Creating any row data (e.g. create account, contact, etc) throws a Jscript error.
  • Some radio button selections (e.g. Export to Excel -> Use this type of worksheet) do not allow selection of any of the non-default options.

Have we fixed all the issues? No. IE 9 is a Beta product and we are continuing our compatibility testing. The CRM SE Team plans to release additional IE 9 related fixes in the next several Update Rollups. The CRM SE team will work hard to ensure full compatibility by the time Internet Explorer releases to manufacturing.

Please see the Update Rollup 13 KB for more info on the changes made.


How to get support for Update Rollup 13

To get support please contact Microsoft Product Support. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:;[LN];CNTACTMS

Note: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


Matt Brown

The Power of the Microsoft Knowledge Base (KB)

October 7, 2010 Leave a comment

I felt compelled to write a few words about a resource that often gets overlooked in lieu of the valuable medium that it truly is. Although there is a plethora of CRM information sources out there, such as TechNet, MSDN, Resource Center, Microsoft Downloads, and of course, this blog, there is power in the simplicity of searching a specific repository for Microsoft Dynamics CRM issues that are contained in separate topics of a short-singular nature. That repository of to-the-point topics is the Microsoft Knowledge Base.

The KB is typically my first place I search when I come across issues. Not just CRM issues, but most any issue related to a Microsoft product. I recall a time several years ago when I purchased and configured a simple  uninterruptable power supply (UPS) for a home machine. I configured Windows to be aware of the UPS in Control Panel. However, doing so sent my machine into a state of restarting every 30 seconds after logging in and I could find no way to return it to its original state. I told myself, I can’t be the first to encounter this issue. So, from a functioning PC, I went directly to the Microsoft Support site and began searching. Within minutes I found the KB I needed complete with instructions on the Registry subkey to flip. I was so relieved to be back working again!

Here are a few suggestions for using the KB.

Use Dynamics CRM Solution Center as a starting point

Use this landing page for easily finding key resources and solutions. Click on Advanced Search to instantly filter your searches on Dynamics CRM only KB and community solution content. Want only KB content? Unchek the Community solutions content, Microsoft Office Online, and Microsoft Answers and Windows Online checkboxes.


Use keywords and KB numbers when searching

If you know the KB article number, you can add it to your search. Also, at the bottom of most KB articles are keywords that can narrow your searches significantly. Some are a bit cryptic, but some such as kbhowto or kbqfe can really refine your search yield. For example, when you want information about how to do something procedural, use kbhowto rather than kbqfe, which will help you find a KB for a hotfix or update rollup. For more information see How to query the Microsoft Knowledge Base by using keywords and query words.

Get KB notifications via KB Alerts

To my knowledge, Microsoft Support has not instrumented RSS for KB notifications. However, you can sign up for RSS or email notifications for CRM 4.0 released KBs from a service called KB Alertz. This service allows you so select other technologies to be added to your watch list too.



Matt Peart