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Microsoft Dynamics CRM Support Service Level Agreements

There are a variety of plans that include corporate support—from basic to advanced, depending on your needs. You can also access online self-support 24 hours a day. Remember, you can also purchase or upgrade a service plan through your Microsoft Certified Partner.

Microsoft Dynamics CRM Customer Service Support

Self- and peer-support options offer your team around-the-clock access to online assistance, product updates, tips and tricks, support hot topics, and more, so you can stay productive.

CustomerSource is a password-protected site for customers using Microsoft Dynamics CRM and related business products, provided as a benefit of a service plan. Use it to search the knowledge base, download updates, view online training, and find other information resources virtually 24 hours a day. (Log in required.) See a preview and find out more about CustomerSource.

When personal support is required, service technicians can resolve most requests quickly and directly, and Microsoft guarantees a specific response time on others. In addition, you can count on ongoing support from your local Microsoft service partner.

Get an overview of Microsoft Dynamics CRM service plan options for Microsoft Dynamics and related products. You can also find Support in a Public Newsgroup which enables partners and customers to solve real-world problems through a peer-to-peer exchange of ideas, experience, and resources. To access a newsgroup, visit Microsoft Dynamics Product Support Newsgroups.

If you’re a Microsoft partner, visit PartnerSource or call (888) 477-7877 in the United States or Canada, and enter your authorization number. Or call the local support number for your country.

If you’re enrolled in the Microsoft Partner Program, you may have professional support as a benefit. To see if you have incidents available that can be used for Microsoft Dynamics technical support, visit Online Assisted Support Options.


Service availability is listed in our Uptime SLA, found on http://crm.dynamics.com/en-us/deployment/ondemand.aspx

Explanation of our maintenance windows can be found here: https://rc.crm.dynamics.com/rc/regcont/en_us/live/articles/crmonline_sysreq_maintsched.aspx

Additional Technical Microsoft Dynamics CRM Resources Available to You

  • Knowledge Base
    Access our support resources to find solutions to your technical questions on your own, 24-hours a day, so you can get back to work faster.
  • Microsoft Dynamics CRM Downloads
    Stay current by updating your system with the latest service pack, product releases, and hot fixes. These updates, along with resources such as updated documentation, help make you more self-sufficient.
  • New Support Request or 1-877-CRM-CHOICE
    Get help from a support professional by submitting your support requests online or by phone to the Microsoft Dynamics CRM Online Support team.
  • Existing Support Requests
    Refer to your support history if a problem recurs or update an open case with new information.
  • Microsoft Dynamics CRM Support Information
    Find information related to support hours, whom to contact, tips for using online support features, and more.


Jaden Blake

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