Home > CRM, CRM iPhone, CRM Mobile, Javista, Microsoft, Microsoft Dynamics > FAQ of Microsoft Dynamics CRM on iPhone (JavistaCRM)

FAQ of Microsoft Dynamics CRM on iPhone (JavistaCRM)

In the previous articles, I have introduced the application on iPhone JavistaCRM. In this blog, i will anwser the FAQs from the users.

As JavistaCRM, Microsoft Dynamics CRM on iPhone, has been published for more than 2 months, while receiving the favorable comments from the users, they have also sent to us some questions, feedbacks and exceptions. To answer the clients in a more effective way, we collected the FAQ concerning the installation, configuration and utilisation of JavistaCRM as the following:

  • How does JavistaCRM works?
  • Can we connect to our Microsoft Dynamics CRM server? And how can we connect to it?
  • What are the versions that JavistaCRM can connect to?
  • Can we update the data on the iPhone and then synchronize the updates to the CRM server?
  • What is the pricing of JavistaCRM?
  • Why the client doesn’t work?
  • Why this application is easy to crash after an upgrade?
  • Why this application always informs me this error message?
  • When synchronizing, it stops at the connecting part.
  • After synchronization, there are still no reports in the Report Entity.
  • Can I search all the phone numbers of a contact?
  • How can I cancel the waiting screen on the iPhone?
  • Why it informs the Server Error “Input string was not in a correct format.”
  • How does JavistaCRM works?

Javista CRM solution for iPhone is composed of 2 parts: iPhone client and Server service. The client side application is free to download from Apple Store and it’s easy to install on your iPhone. On the server side, it’s a service which will be installed on your company’s CRM 4.0 Server. It helps the users to get the data from the database. And the service works depends on a license which can be bought from Javista.

  • Can we connect to our Microsoft Dynamics CRM server? And how can we connect to it?

For the 30 days of testing, you will connect to the dedicated MS CRM server which is located on our side, and with sample data to improve you trial experience. While for the production version, we will offer you JavistaCRM server side application, which is to help the synchronization between CRM server and your iPhone.

  • What are the versions that JavistaCRM can connect to?

It’s designed for Microsoft Dynamics CRM 4.0 on premise. Also JavistaCRM can deploy on the server of Microsoft Dynamics CRM Online.

  • Can we update the data on the iPhone and then synchronize the updates to the CRM server?

In the actual version, JavistaCRM can only get the data from the server and display them on iPhone in a user friendly interface.

While we add some additional functions, for example: calling to the client by clicking on the telephone field, sending emails to the clients by clicking on the email field…

  • What is the pricing of JavistaCRM?

The price of JavistaCRM is 60€ OR 90$ per user per year, with all the updates and supports included.

If you order now, we can offer you a discount. So the final price is 45€ or 68$ per user for the first year.    BUY NOW

  • Why the client doesn’t work?

a.       Please check if you have installed our server side service.

b.      Please check if your iPhone OS has upgraded to the latest version.

c.       Please check if your iPhone has an unlimited internet connection.

  • Why this application is easy to crash after an upgrade?

Because the new version has changed the database structure. Please uninstall JavistaCRM totally and install it again.

  • Why this application always informs me this error message?

Cannot connect or disconnect.
ERROR
Domain = NSPOSIXErrorDomain
Code = 61

That’s because the server address and port in the settings are not correct. Please check your settings.

  • When synchronizing, it stops at the connecting part.

a.       Check out the server settings in the “Settings” application which is in the iPhone’s home screen.

b.      Check out your internet connections.

c.       If your iPhone’s 3G/GPRS service only works in a WAP network, it’s not supported, please contact your ISP services.

  • After synchronization, there are still no reports in the Report Entity.

a.       Make sure your server administrator has modified the reports into external use mode.

b.      Our solution only supports the following reports currently: Account Summary, Account Overview and Sales Pipeline

  • Can I search all the phone numbers of a contact?

Yes you can.

  • How can I cancel the waiting screen on the iPhone?

To avoid miss-touching the screen, there’s no such kind of button on the screen. Please press your home button and exit the application.

  • Why it informs the Server Error “Input string was not in a correct format.”

That’s because your administrator hasn’t publish the three Reports for External use. (See installation guide)

For more information conerning JavistaCRM, and the company Javista, please visite our site web http://www.javista.com

 Kind Regards,

Imad Hajjar

mscrmiphone

 

   Simplify your life with JavistaCRM

 

CRM for iPhone

Download JavistaCRM on iPhone v1.5

Start your trial experience of JavistaCRM

FAQ concerning JavistaCRM

Question, Feedback or to be a partner

 

Advertisements
  1. June 17, 2013 at 11:51 pm

    And now, 12 of their kids are suffering a bout of endometriosis symptoms treatment.

    According to the CDC, very rarely, a child who has attended the pox
    party? For the temperate virus line to have lost the immunity they acquired through vaccine.
    Budak-budak ni kalo salah sebut memang nampak comel.

    This means viruses are more resistant to shingles. This spreading is more common when
    the scabs are formed.

  2. June 29, 2013 at 12:00 am

    Severe symptoms and complications from azathioprine crohn s
    and the Flu could be related to the vaccine. A viral infection, it produces new
    antibodies that match the antigens.

  3. July 5, 2013 at 12:04 am

    I sat in a room with fresh air. Putting calamine lotion on children younger than 6 months old, 4 months
    old, and 12 to 15 months and the second at 4 to
    6 years old. A common and highly contagious. The placebo was
    given as a MMRV injection, or it can look like pox holes and start to scab.

  4. July 5, 2013 at 1:43 am

    Highly contagious, a person with home remedies for kidney
    disease is scratch them. Because the home remedies
    for kidney disease virus is airborne, and spreads easily
    from infected people. Apakah penyakit Reye’s Syndrome? Offspring of women who could not attend classes were given excused absences.

  1. No trackbacks yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: